Our Process
Our Process
Successful implementation is key
A new software system represents one of the most dramatic and potentially stressful changes that can be undertaken in any business.
Delivery of the implementation process is just as important as the software itself. Without a delivery framework that manages all areas and people involved, any project can easily go off track.
Preparing well
Pre-installation preparation, consultancy and training are all planned and coordinated in order to deliver and meet your expectations.
Alongside this process, hardware, network and telecommunications requirements are assessed and either delivered by our technical staff or coordinated with your suppliers.
By the time the project is completed, new business processes will have been developed, data will have been converted from old systems and all staff will have been challenged to better understand their role and how it fits into the operation.
Managing change
All of the above will benefit the business in the medium and long term, but change management is also vital.
The pressures on trainees and staff during this phase include:
- maintaining high levels of customer service while training is underway
- operating normally during the Preparation and Go Live stages
- unexpected issues for staff to resolve
- fear of change and confidence issues
- exposure to new and unfamiliar technology
Attention to the effects of change is imperative. A well-prepared business that has addressed Change Management will benefit many-fold from the time invested in this process.
We work closely with every customer, providing support from start to finish. Our experienced consultants have collectively implemented literally thousands of systems and are experts at guiding new users through their daily routines and processes, especially during the initial, unfamiliar stages.
The ultimate goal is to successfully deliver the benefits and efficiencies that drove the original decision to implement the system.
Project Management
Project Management Services
As part of the business analysis phase, we will carry out a site audit in advance of the implementation. Depending on the particular software package being installed, this audit may be completed without a physical visit in some cases.
At this point, the required implementation will be resources identified, any necessary customisation agreed on and the Go Live date confirmed.
The typical implementation pathway.
- Stage 1: Project Initiation
- Stage 2: Planning and Preparation
- Stage 3: Training
- Stage 4: Implementation
- Stage 5: Go Live
- Stage 6: Handhold
- Stage 7: Sign Off
Using internationally recognised project standards
Implementation delivery is underpinned by elements of internationally recognised project methodologies including Prince2 and ITIL.
Our implementation, delivery and our support management have been developed using best practice, along with these project standards. We maintain current qualifications in these methodologies within our existing staff.
The leading international computing methodology for support services is Information Technology Infrastructure Library (ITIL). We maintain current qualifications in this important methodology and use it to develop our support services. ITIL has been summarised as “the world’s best I.T. practices and processes wrapped into one comprehensive methodology”.
Each client site is provided with a Service Level Agreement (SLA).
Customising to your operation
We aren’t in the business of forcing a one-size-fits-all system on our users. We offer a range of software systems to different market segments. Our software is hugely flexible and our process encourages innovation and customisation.
An example of customisation is our approach to routinely converting historical data from old systems. This means installation is often a "clean break" and there is no need to keep old legacy systems running (and costing) for look up purposes.
Our commitment to on-going client delivery doesn’t stop when the implementation ends. We continue to offer software changes and customisation as part of our ongoing software support service.
Delighted clients
We have become a market leader after a lot of hard work on our part, plus considerable contribution by existing clients. Many of our clients are leaders in their own industries, so when they speak about their business needs, they have something worth saying and they deserve to be listened to.
We pride ourselves on our ability to listen to our clients and, together with the leading-edge technologies we employ, convert their ideas and requests into the industry’s most intuitive, efficient and cost effective specialist software solutions.
We consider ourselves fortunate to enjoy a reference list of several hundred businesses. Whatever the business size or scope, we will have several suitably knowledgeable reference sites that will independently verify the quality of our systems and our people. As well as the positive impact our solutions have made on their businesses at all levels.
Further testimonials and client comments can be found on the our Case Studies page.