Most of your customer interaction happens over the phone.
Shouldn’t your telephone process be 100% efficient?
Integrated Telephony is designed to deliver two things: a slick, personalised experience for your customers and more revenue for you.
Autoline’s Integrated Telephony turns your phone into a computer-aided sales and customer service machine. It links your phone system with your DMS customer database, so your staff can manage customer calls with the perfect blend of knowledge, speed and friendly efficiency.
Autoline’s Integrated Telephony can give your staff their biggest edge yet: a way to provide 5-star customer service and make every call as effective as possible.
Only Autoline’s Integrated Telephony offers true, seamless integration with it’s Dealer Management System (DMS).
Autoline’s Integrated Telephony (CTI) is made up of three key features; CTI Toolbar, Call Recorder and Call Intelligence.
Explore how these can help improve dealer efficiency below.
1. CTI Toolbar
All you need at your fingertips to deliver the very best customer experience.
The CTI Toolbar sits on your computer screen and give you access to:
- Chat - Instant messaging
- Presence - Shows users availability and staus
- Call Control - Control phone from screen
- Click to Dial - from the directory, from the presence, web pages and more
- Speed Dial - from a personal directory or favourites
- Call Records & Logs
- Missed call notification