Integrated Telephony (CTI)

Most of your customer interaction happens over the phone.
Shouldn’t your telephone process be 100% efficient?

Integrated Telephony is designed to deliver two things: a slick, personalised experience for your customers and more revenue for you.
Autoline’s Integrated Telephony turns your phone into a computer-aided sales and customer service machine. It links your phone system with your DMS customer database, so your staff can manage customer calls with the perfect blend of knowledge, speed and friendly efficiency.

Autoline’s Integrated Telephony can give your staff their biggest edge yet: a way to provide 5-star customer service and make every call as effective as possible.

Only Autoline’s Integrated Telephony offers true, seamless integration with it’s Dealer Management System (DMS).

Key Features
Autoline’s Integrated Telephony (CTI) is made up of three key features; CTI Toolbar, Call Recorder and Call Intelligence.
Explore how these can help improve dealer efficiency below.